Before you enroll
- Learners are encouraged to review the course page, curriculum, schedule, fees, mentor support details, and expected outcomes before paying.
- A free demo or counseling call may be available to help learners choose the right course before enrollment.
- Submitting an inquiry or booking a demo does not create a payment obligation. Enrollment starts only after the required fee or confirmation process is completed.
Refund request window
- A learner may request a refund within a defined refund window, such as 7 calendar days from payment or before attending the second live class, whichever comes first. Replace this sample window with your final policy.
- Refund requests made after the refund window may be declined unless required by law or approved by the institute in writing.
- If course access, recordings, downloadable materials, assignments, or mentor reviews have already been used, the refundable amount may be reduced.
Non-refundable items
- Registration or administrative fees may be non-refundable if clearly communicated before payment.
- Completed services, attended workshops, used learning materials, completed mentor reviews, certificates, or custom support sessions may be non-refundable.
- Payment gateway charges, bank transfer fees, currency conversion charges, or third-party service fees may be deducted where applicable.
Batch transfer or course transfer
- Instead of a refund, the institute may offer batch transfer, course transfer, or fee adjustment if the learner cannot continue due to schedule conflicts or an incorrect course selection.
- Transfers may depend on seat availability, course price difference, schedule, and whether the learner has already accessed course materials.
- Any transfer approval should be confirmed in writing by the institute.
How to request a refund
- Send a refund request to hello@skillpath.edu with your name, contact details, course name, payment date, payment reference if available, and reason for the request.
- The institute may ask for additional verification before processing the request.
- Approved refunds should be processed to the original payment method where possible, or through another agreed method, within the timeline defined by the institute.
Institute cancellation
- If the institute cancels a course before it starts and cannot provide a suitable alternative, learners should be eligible for a refund of the paid course fee.
- If a class is rescheduled, learners may be offered the new schedule, batch transfer, or other reasonable alternatives based on the institute policy.
Contact
For refund or cancellation questions, contact SkillPath at hello@skillpath.edu or +977 9800000000.